Refund policy
As provided by law, Adda allows the exchange or return of items, as long as they have not been used by the customer and maintain the same presentation conditions as when they were sent.
Requests for exchange or return must be expressed unequivocally through the contact made available for this purpose, within a maximum period of 14 days after receipt of the order.
The value inherent to the shipping costs of the exchange process are the sole responsibility of the customer.
In the event of a return due to defect or other non-conformities regarding the ordered products, Adda assumes responsibility for collecting the item at the address indicated by the customer, as well as the amounts inherent to the shipping costs paid at the first moment.
The amount related to the return will be refunded using the same method used by the customer or by bank transfer within a maximum period of 14 working days. In the case of returns via bank transfer, the customer must clearly and unequivocally indicate to Adda which bank details should be considered for this operation.
Any exchange or return is subject to confirmation by Adda upon analysis of the condition of the item(s). After receiving the item(s) at our facilities, we carry out a careful analysis of it and the return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact, namely the hygienic protection;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and proof of defect, if any.
Orders to be exchanged or returned must be sent by registered mail to the address indicated by customer service. When sending the order, you must communicate to Adda, through available means, the order tracking code.
Requests for exchange or return must be expressed unequivocally through the contact made available for this purpose, within a maximum period of 14 days after receipt of the order.
The value inherent to the shipping costs of the exchange process are the sole responsibility of the customer.
In the event of a return due to defect or other non-conformities regarding the ordered products, Adda assumes responsibility for collecting the item at the address indicated by the customer, as well as the amounts inherent to the shipping costs paid at the first moment.
The amount related to the return will be refunded using the same method used by the customer or by bank transfer within a maximum period of 14 working days. In the case of returns via bank transfer, the customer must clearly and unequivocally indicate to Adda which bank details should be considered for this operation.
Any exchange or return is subject to confirmation by Adda upon analysis of the condition of the item(s). After receiving the item(s) at our facilities, we carry out a careful analysis of it and the return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact, namely the hygienic protection;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and proof of defect, if any.
Orders to be exchanged or returned must be sent by registered mail to the address indicated by customer service. When sending the order, you must communicate to Adda, through available means, the order tracking code.